DESIGN PREVIEW · SAMPLE DATA · NOT CONNECTED TO LIVE CALLS

Overview

Sep 7 – Sep 13, 2026 · 3 of 7 days

Rachel handled 126 calls this week.

3 of 7 days elapsed · compared with the same 3 days of the prior week

View call activity
Calls handled
126
2 system errors
→ 0% vs prior week
Handled without transfer
91.9%
124 connected calls · containment
↑ 3.9 pts vs prior week
Passed call review
93.8%
112 of 126 calls evaluated
↑ 5.4 pts vs prior week
Response time
0.98s
Average per conversation turn
↓ 20% vs prior week

Call activity

1,156 total

Last 13 weeks · * current period is incomplete

Calls per weekW25: 5252W25W26: 6868W27: 6161W27W28: 7979W29: 8888W29W30: 7272W31: 9494W31W32: 8383W33: 106106W33W34: 9797W35: 112112W35W36: 118118W37: 126 (partial)126W37*
View data
Calls per week
PeriodValue
W2552
W2668
W2761
W2879
W2988
W3072
W3194
W3283
W33106
W3497
W35112
W36118
W37 (partial)126

Calls to review

Open calls

Flags among the latest 4 calls in this period.

3flagged calls
10:20 AM
Customer support
System error
Error9:40 AM
Wholesale
Failed call review
Review8:10 AM
general
Caller went silent
Silent

Why people called

126 calls

Share of calls by topic

Customer support44%
Prior period: 44%
Wholesale28%
Prior period: 28%
Partnerships10%
Prior period: 10%
General16%
Prior period: 16%
Unclassified3%
Prior period: 3%
This weekPrior week

How quickly Rachel responded

seconds

Last 13 weeks · gaps mean no recorded measurement

Average response time in seconds. Gaps indicate missing measurements.0.00.71.4W25: 1.4W25W26: 1.3W27: 1.4W27W28: 1.2W29W30: 1.3W31: 1.1W31W32: 1.2W33: 1.0W33W34: 1.1W35: 1.0W35W36: 1.1W37: 1.0 (partial)W37*
View data
Average response time in seconds
PeriodValue
W251.4
W261.3
W271.4
W281.2
W29No data
W301.3
W311.1
W321.2
W331.0
W341.1
W351.0
W361.1
W37 (partial)1.0

Follow-through

View inquiries
Inquiries captured
27
→ 0% vs prior week
Intake completion
81%
→ 0.0 pts vs prior week
Transfers to Karter
10
→ 0% vs prior week
Unique callers
96
→ 0% vs prior week

No-transfer rate excludes system-error calls; it does not prove the caller’s issue was resolved. Call reviews are automated.